Axiom Warranty

Axiom warranty periods are as follows:

• Z Series Generators – 4 years or 4000 hours, whichever comes first. X Series Generators – 2 years or 2000 hours, whichever comes first. Processed via:
  • Kohler engines – 2000 hours or 3 years via engine OEM. Balance via Manufacturer.
  • All other engines – 2000 hours or 2 years through engine OEM. Balance via Manufacturer
  • Alternators – 2000 hours or 2 years through alternator OEM. Balance via Manufacturer
  • All other parts and workmanship on equipment – via Manufacturer
• Light Towers, 2 years or 2000 hours, whichever comes first. Processed via:
  • All engines – via engine OEM.
  • Alternators – via alternator OEM.
  • All other parts and workmanship on equipment – via Manufacturer
• Fuel Tanks:
  • Steel Tank – 3 years
  • Paint Work – 1 Year
  • Accessories – pumps/nozzles/hoses/meters etc. 90 days

Warranty repairs should be approved by the manufacturer prior to work being done. Claims submitted after work is completed may be subject to denial. No claim will be accepted if submitted more than thirty (30) days after a warranty repair.

Some warrantied parts are required to be returned to the Manufacturer. When replacing parts for which Client has spares on hand, Client should keep all failed warranty parts for 45 days in case Manufacturer requires them to be returned.

When a Client needs parts to be shipped from Manufacturer to perform a repair, Manufacturer will advise in advance of shipping the part whether:

1. The part will need to be returned, in which case Client will be asked to provide a PO for the part and Manufacturer will invoice the part, and then credit out the invoice upon receipt of the failed part.
2. The part will not need to be returned, in which case Manufacturer will ship part out based on Client’s instructions with no PO required.

Once an authentic Equipment failure has determined to have occurred within the guidelines of the Axiom Warranty Documents for the applicable product line, a Client can use the form on this page to obtain reimbursement for a warranty repair.

If a warranty claim has been submitted to the Manufacturer correctly with all required information filled in and, if necessary, the required returned part has been returned, the claim will be processed by the Manufacturer within 30 days. Once the claim has been processed by the Manufacturer, a credit invoice will be issued to the Client’s account. Notice of this account credit will also be emailed. If a claim is declined for any reason, a claim denial will be issued to the Client.

Manufacturer reimbursement rates are $100 (CAD) / $75 (USD) per shop labor hour.  Field service (travel time/costs) and diagnostic time for work performed by a Client or Client’s selected 3^rd party service company are not covered under warranty. Any exception to these requirements must be pre-approved in writing by the Manufacturer.

For field failures that cannot be repaired in the field by a Client or Client’s 3^rd party technician, the following terms shall apply:

1. Client shall transport machine to nearest Manufacturer approved service location. In the event the issue is found to be a warranty issue, Manufacturer shall pay for in-shop labor time and parts costs incurred by the approved service location to complete the repair. Client shall pick up machine upon repair completion.
2. In the event a Manufacturer designated service location is unable to repair the machine, Manufacturer will either
   1. Dispatch Manufacturer representative to the approved service location, to support the repair of the machine; or
   1. Return machine to manufacturer’s location for evaluation and repair

In the event that a repair is conducted by Manufacturer or Manufacturer’s designated service location and the cause of the issue is found to be misuse of a machine, failure to maintain the machine, or any aftermarket change to the machine, Client will be responsible for all costs associated with the repair, including parts, travel, and labor at Manufacturer’s or Manufacturer’s designated service location standard labor and travel rates.

If the Client has any questions or concerns at any time during the warranty claims process, contact the warranty department at 866-934-4938 or email service@axiomequipmentgroup.com.

All warranty terms & provisions are subject to change at Manufacturer discretion.