Axiom Warranty: Peace of Mind You Can Rely On

At Axiom Equipment Group, our industry-leading warranty ensures your investment is protected with superior coverage and support.

Axiom warranty periods are as follows:

• Z Series Generators – 4 years or 4000 hours, whichever comes first.

• X Series Generators – 2 years or 2000 hours, whichever comes first. Processed via:
  • Kohler engines – 2000 hours or 3 years via engine OEM. Balance via Manufacturer.
  • All other engines – 2000 hours or 2 years through engine OEM. Balance via Manufacturer
  • Alternators – 2000 hours or 2 years through alternator OEM. Balance via Manufacturer
  • All other parts and workmanship on equipment – via Manufacturer

• Light Towers, 2 years or 2000 hours, whichever comes first. Processed via:
  • All engines – via engine OEM.
  • Alternators – via alternator OEM.
  • All other parts and workmanship on equipment – via Manufacturer

• Fuel Tanks:
  • Steel Tank – 3 years
  • Paint Work – 1 Year
  • Accessories – pumps/nozzles/hoses/meters etc. 90 days

Excluded Items

The following items are worn and tear items and subject to a 90-day warranty only:

• Engine batteries

The following items are worn and tear items and subject to a 6-month warranty only:

• Belts
• Locks and Handles
• Hinges and Door Catches

The following items are not covered by warranty provisions:

• Filters
• Fluids and Lubricants
• Glass and Mirrors
• Tires
• Trailer Bulbs/Lenses
• Travel to/from equipment in the field
• Transportation of equipment to be repaired.

Warranty repairs should be approved by the manufacturer prior to work being done. Claims submitted after work is completed may be subject to denial. No claim will be accepted if submitted more than thirty (30) days after a warranty repair.

Some warrantied parts are required to be returned to the Manufacturer. When replacing parts for which Client has spares on hand, Client should keep all failed warranty parts for 45 days in case Manufacturer requires them to be returned.

When a Client needs parts to be shipped from Manufacturer to perform a repair, Manufacturer will advise in advance of shipping the part whether:

1. The part will need to be returned, in which case Client will be asked to provide a PO for the part and Manufacturer will invoice the part, and then credit out the invoice upon receipt of the failed part.
2. The part will not need to be returned, in which case Manufacturer will ship part out based on Client’s instructions with no PO required.

Once an authentic Equipment failure has determined to have occurred within the guidelines of the Axiom Warranty Documents for the applicable product line, a client can use the form on this page to obtain reimbursement for a warranty repair.

Photos of the machine SN plate and machine hours are required to process warranty claims.

If a warranty claim has been submitted to the Manufacturer correctly with all required information filled in and, if necessary, the required returned part has been returned, the claim will be processed by the Manufacturer within 30 days. Once the claim has been processed by the Manufacturer, a credit invoice will be issued to the Client’s account. Notice of this account credit will also be emailed. If a claim is declined for any reason, a claim denial will be issued to the Client.

Manufacturer reimbursement rates are $100 (CAD) / $75 (USD) per shop labor hour.  Field service (travel time/costs) and diagnostic time for work performed by a client or Client’s selected 3^rd party service company are not covered under warranty. Any exception to these requirements must be pre-approved in writing by the Manufacturer.

For field failures that cannot be repaired in the field by a Client or Client’s 3^rd party technician, the following terms shall apply:

• Client shall transport machine to nearest Manufacturer approved service location. In the event the issue is found to be a warranty issue, Manufacturer shall pay for in-shop labor time and parts costs incurred by the approved service location to complete the repair. Client shall pick up machine upon repair completion.
• In the event a Manufacturer designated service location is unable to repair the machine, Manufacturer will either

• Dispatch Manufacturer representative to the approved service location, to support the repair of the machine; or
• Return machine to manufacturer’s location for evaluation and repair

Limitations

Warranties do not apply to machine failures or replacement parts resulting from improper use or operation; failure to maintain/repair machines as per Manufacturer instructions; use of fluids, oils, etc. other than those recommended; alterations or modifications to machines; negligence; use of parts, components, accessories etc. that are not purchased from Manufacturer; any natural disaster or act of God including but not limited to flood, wind, fire or lightning; damage due to shipping or handling; accident due to unreasonable use or operation; consequential costs or damage including but not limited to transport, downtime, replacement, storage, waste disposal, taxes, or other similar expenses; storage conditions and/or environmental damage from a corrosive atmosphere, or otherwise from contact with corrosive materials; or any other act, omission or circumstances beyond Manufacturer’s reasonable control.

Work performed under warranty which does not satisfactorily repair the item due to poor workmanship or improper initial diagnosis and which requires subsequent repair will not be reimbursed by Manufacturer.
Failures due to insufficient loading of equipment, including but not limited to ‘wet stacking’ or clogging of emissions systems, are not warrantable repairs. It is the Client’s responsibility to ensure that generators and light towers are properly sized for their application to minimize light-load operation; and to perform load banking and/or regeneration cycles as needed to preclude component failure.

In the event that a repair is conducted by Manufacturer or Manufacturer’s designated service location and the cause of the issue is found to be misuse of a machine, failure to maintain the machine, or any aftermarket change to the machine, Client will be responsible for all costs associated with the repair, including parts, travel, and labor at Manufacturer’s or Manufacturer’s designated service location standard labor and travel rates.

If the Client has any questions or concerns at any time during the warranty claims process, contact the warranty department at 866-934-4938 or email service@axiomequipmentgroup.com.

All warranty terms & provisions are subject to change at Manufacturer discretion.

Applicable Law and Jurisdiction

This limited warranty, as well as its execution, interpretation and all questions concerning the validity and effectiveness of the same, will be governed by the laws of Saskatchewan (for units sold in Canada) or the laws of New Jersey (for units sold in the USA).